Appointment Cancellation Policy
Pine Lake Health will be available by phone from 8:00 a.m. to 4.30 p.m. Monday through Thursday and 8:00 a.m. to noon Friday.  If you are unable to make a scheduled appointment, please call our office as soon as possible (24–hour notice for cancellations is preferred).  If you are late or don’t have the appropriate information for your visit, it may be necessary to reschedule your appointment.

If an emergency arises with your physician’s schedule that would cause a delay in your appointment, we will attempt to contact you ahead of time.

Insurance/Payment Information
Updated insurance information must be given to us at the time of service.  We will require a copy of your insurance cards before services are performed and this information will be retained in our system for future use.  We file all insurance claims in a timely manner.  After filing, we allow 30 business days for your insurance company to pay.  If your insurance company fails to make payment, you will be responsible for payment in full. 

Patients need to verify their health plan coverage and benefits prior to their visit by calling their insurance carrier or employer with any questions.  The patient must understand and comply with all of their insurance plan requirements.

Despite having health insurance, there may be a variety of reasons you will owe a balance after we bill your insurer, including:  deductibles, co-pays, co-insurance or non-covered procedures.  If your insurance plan does not cover our services, payment in full is expected at the time of your visit.  Contact us promptly if temporary financial problems will affect timely payment of your account, to prevent your account from going to collections.

We accept the following insurance:  Aetna, Blue Cross Blue Shield, Cigna, Coventry, Humana, Midlands Choice, Tricare, United Health Care.  If your insurance is not listed here, please call our billing coordinator to check if we currently accept your coverage. 

For patients not using an insurance plan we offer a 20% at the time of service.  We will work with you to make sure you get the care you need and deserve.  If you have questions regarding insurance or our financial policy, please do not hesitate to ask. We are here to help you.

If you have questions about your bill, please call 402-423-4200. If necessary, please leave a message including your name, account number, and contact information.

Make payments to your account online with PayPal. Use your Visa, MasterCard, American Express or Discover card. No PayPal account is required! Enter your account number (found on your statement) in the box below and then click the "Pay Now" button below to begin your payment.

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PayPal Payment Instructions

If you have issues making a payment online, please call PayPal directly at 1-888-221-1161. PayPal does not allow Pine Lake Health & Waverly Health Care to call on your behalf. Please remember, Pine Lake Health & Waverly Health Care does accept payment by phone by calling our billing department at (402) 423-4200 during business hours.