Dear Patients,

As you may know, our office located at 3901 Pine Lake Rd, Suite 211 was scheduled to move Friday, June 28th to our new location at 9100 Andermatt Drive. Unfortunately, our building has a couple finishing touches to complete and we will now be moving Friday, August 2nd.

If you have an appointment between July 1st and August 1st, please continue to come to 3901 Pine Lake Rd, Suite 211, Lincoln NE 68516.

We will begin seeing patients at our new location at 9100 Andermatt Drive, Suite 2, Lincoln NE 68526 on Monday, August 5th.

Please contact us by phone call or text at (402) 423-4200 or by email at if you have any questions/need to schedule an appointment!

Office Hours: Monday – Thursday: 8AM – 5PM; Friday 8AM to 12PM (402) 423-4200 Make a Payment


Appointment Cancellation Policy
Pine Lake Health will be available by phone from 8:00 a.m. to 4.30 p.m. Monday through Thursday and 8:00 a.m. to noon Friday. If you are unable to make a scheduled appointment, please call our office as soon as possible (24–hour notice for cancellations is preferred). If you are late or don’t have the appropriate information for your visit, it may be necessary to reschedule your appointment.

If an emergency arises with your physician’s schedule that would cause a delay in your appointment, we will attempt to contact you ahead of time.

Insurance/Payment Information
Updated insurance information must be given to us at the time of service. We will require a copy of your insurance cards before services are performed and this information will be retained in our system for future use. We file all insurance claims in a timely manner. After filing, we allow 30 business days for your insurance company to pay. If your insurance company fails to make payment, you will be responsible for payment in full.

Patients need to verify their health plan coverage and benefits prior to their visit by calling their insurance carrier or employer with any questions. The patient must understand and comply with all of their insurance plan requirements.

Despite having health insurance, there may be a variety of reasons you will owe a balance after we bill your insurer, including: deductibles, co-pays, co-insurance or non-covered procedures. If your insurance plan does not cover our services, payment in full is expected at the time of your visit. Contact us promptly if temporary financial problems will affect timely payment of your account, to prevent your account from going to collections.

We accept the following insurance: Aetna, Blue Cross Blue Shield, Cigna, Coventry, Humana, Midlands Choice, Tricare, United Health Care. If your insurance is not listed here, please call our billing coordinator to check if we currently accept your coverage.

For patients not using an insurance plan we offer a 20% at the time of service. We will work with you to make sure you get the care you need and deserve. If you have questions regarding insurance or our financial policy, please do not hesitate to ask. We are here to help you.

If you have questions about your bill, please call 402-423-4200. If necessary, please leave a message including your name, account number, and contact information.